Loopgain, our next-generation contact centre solution enables companies to deliver superior customer experiences with every interaction and drive customer delight.
Every company, without exception, says that delivering excellent customer service is a top priority. In reality, few companies succeed at this challenging and crucial endeavour. Mounting customer expectations coupled with advances in technology are making it difficult for any consensus to emerge on what qualifies as great customer service.
The costs of poor customer service are huge. It costs 6 times more to acquire a new customer than to retain an existing one. Bad news spreads fast with customers recounting a poor service experience to 16 people on average. The near-ubiquity of social media amplifies risks to reputation and customer loyalty.
Loopgain, our world-class contact centre solution based on Asterisk helps companies get customer service right with every interaction. Ensuring that customer issues are resolved with one call alone prevents 67 per cent of customers from defecting according to a recent Accenture study.
With an extensive set of features, our solution allows you to provide unmatched customer service. The following are some of the key features of Loopgain:
Built on a scalable architecture, Loopgain can be used by call centres of all sizes for both single and multi-site operations. The solution supports both PBX and VoIP-based call centres. Please reach out to our product team to see how Lexycon can help you implement world-class customer service operations.